City Planning Performance Metrics

As of March 31, 2019


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Development Activity & Trends

Service Activity & Trends

Development Activity & Trends

The charts below track the relationship between Applications Filed and Cases Completed. Tracking these metrics together allows us to illustrate how the volume of entitlement applications affects the volume of entitlement approvals. For example, as applications for new entitlements declined in Quarters 3 and 4 of 2014, the number of entitlements approved increased over the subsequent quarters of 2015. In general, an increased volume of entitlement applications submitted is correlated with a decrease in entitlement cases completed over the same time period. It can be surmised that as additional staff time is needed for intake and review of new applications, time available for completion of existing applications decreases accordingly. This relationship is illustrated in Chart 1. However, in the case of Environmental Cases and Appeals, the relationship of applications filed and cases completed are more closely aligned, and there is essentially a one-to-one relationship between administrative applications and cases completed (Charts 2, 3, and 4).





Chart 4

In Q4 of 2017, the Department implemented a new tracking system for ministerial actions that were previously unaccounted for, resulting in an increase in administrative cases from that point forward. In addition, a growing number of department policies provide for ministerial rather than discretionary action.











Service Activity & Trends

The charts below reflect activity at our three Development Service Centers (DSCs), which provide customer assistance, take in development applications, and review plans for compliance with conditions of approval. Tracking the number of services provided and wait times at each DSC allows the department to assess staffing levels and other resources in order to provide better customer service. The West Los Angeles DSC opened in May 2017. View DSC hours and locations.